PRIVACY POLICY

INTRODUCTION

We appreciate the confidence you invest in us and understand how crucial secure transactions and information privacy are. PSRAO DIGITAL SOLUTIONS (OPC) PRIVATE LIMITED and its subsidiaries (collectively "wegocart , we, our, us") collect, use, share, safeguard, or otherwise handle your personal information through the wegocart , wegocart.in , as described in this Privacy Statement. Please note, however, that we do not offer any product or service under this Website outside of India, even though you might be able to access some areas of the Website without registering with us. Your personal information may be processed and kept in India, which may have different data protection legislation than the nation in which you are now based. You expressly agree to be bound by the terms and conditions of this Privacy Policy and the applicable service/product terms and conditions by visiting this Website, providing your information, or using any product or service made available on the Website. You also expressly agree to be governed by the laws of India, including but not limited to the laws governing data protection and privacy. Please refrain from using or accessing our website if you disagree.

COLLECTION

Whether you use our website, services, or otherwise interact with us during the course of our partnership, we may also gather personal information about your identity, demographics, and other information as may be provided from time to time. Information supplied to us during sign-up/registration or while using our website, such as name, date of birth, address, telephone/mobile number, email ID, occupation, and any other information shared as confirmation of identity or address, is only one example of the information we may collect. In order to determine your eligibility for particular products, services, or events, including but not limited to credit and payment products, we may additionally ask you for your PAN, GST number, government-issued ID cards or number, and Know-Your-Customer (KYC) information. Some of your sensitive personal information, like your bank account, credit or debit card information, or other payment instrument information, as well as biometric data like your facial features or physiological data (to enable use of certain features available on the Website to help you with your shopping experience), password, etc. Some of the information you may occasionally give us includes your purchasing habits, preferences, phone records, device location, voice, browsing history, and other information. Our main objective is to give you a secure, effective, effortless, and personalized experience. As a result, we can offer services and features that will most likely satisfy your needs and tailor our website to make using it safer and simpler for you. Generally speaking, you are free to surf the Website without identifying yourself to us or disclosing any personal information about yourself. You are no longer anonymous to us after you provide us your personal information. We try to make it clear which fields are necessary and which ones are optional. By choosing not to use a certain service or feature on the Website, you can always opt not to provide information. We may keep track of your purchasing habits, preferences, and other data that you voluntarily submit to our website. To better understand and serve our users, we use this data to conduct research on their demographics, interests, and behavior. This data is gathered and evaluated on an aggregate level. This information may include your IP address, the URL you just left (whether or not it was on our website), the URL you go to next (whether or not it was on our website), the information about your web browser, and the URL you just came from. We will gather and store your personal information, such as your name, contact information, email address, communication address, date of birth, gender, zip code, lifestyle details, demographic information, and employment information, if you sign up for our loyalty program or participate in a third-party loyalty program that we offer. This information is provided to us by you or a third-party business partner that runs platforms where you can earn loyalty points for buying goods and services. Additionally, we will compile data about your interactions with our website and other platforms used by our business partners. You will be subject to their privacy rules when a third-party business partner gets your personal information directly from you. We ask that you read their privacy policies before providing any information because we will not be held liable for their privacy practices or the information contained in them. In order to provide services, enable transactions, or refund for canceled transactions, we may need additional information from you if you create an account with us or conduct business with us, such as your billing address, credit card number, expiration date, and other payment instrument information. We will collect the information you give us if you choose to submit messages on our message boards, personal messages, photographs, photos, the gift card message box, chat rooms, or other communication areas, or if you use voice commands to shop on the Website. Please use caution when sharing such messages, personal details, images, and reviews because they will be in the public domain and may be read by others as well. As allowed by law, we keep your information as long as it's required to settle disputes, offer customer support, conduct internal research, and troubleshoot issues. We may compile information about you into a file if you send us personal correspondence, including emails or letters, or if other users or other parties send us correspondence regarding your actions or postings on the Website. Certain areas of our website allow you to browse without registering, but other activities (including placing a purchase, using our online content or services, or taking part in any events) do require registration. Your contact information might be used to send you offers according to your interests, past purchases, or preferences. We kindly ask you not to ever submit critical personal information, such as your debit/credit card PIN, net-banking password, or mobile banking password, if you receive an email or a call purporting to be from wegocart. At no time do we at wegocart or our affiliated logistics partner get in touch with you asking for such information. If you've already shared such information, notify the relevant law enforcement agency right away.

USE

In order to fulfill your request for services, we use personal information. You will have the option to reject any use of your personal information for marketing purposes if we do so. We use your personal information to help sellers and business partners process and complete orders, improve customer experience, settle disputes, troubleshoot issues, support safe service practices, collect money, gauge consumer interest in our goods and services, inform you about online and offline offers, goods, and updates, cater to your preferences, detect and protect us against error, fraud, and other criminal activity, and uphold our terms. In order to: I send you commercial communication regarding your orders or other products and services; (ii) improve your experience on the platform and give you access to the goods and services offered on the Website by sellers, affiliates, partners, or lending partners; and (iv) enhance your experience on the platform. We will request your consent to access your text messages (SMS), instant messages, contacts in your directory, camera, photo gallery, location, and device information. You are aware that if permission is not given to us, it can affect your access to these products and services. We gather and analyze demographic and profile information on website visitors in an effort to continuously improve our product and service offerings. Your IP address is tracked down and used by us to manage our website and assist in server troubleshooting. Also, your IP address is used to identify you and compile general demographic data about you. On occasion, we may invite you to participate in surveys run by us or a separate market research firm. These surveys might ask you for personal information like your name, contact information, gender, date of birth, demographic data (like your zip code, age, or income level), and other characteristics like your interests, information about your home or lifestyle, your shopping habits or past preferences, among other things. The survey may involve the gathering of audio or video data. These surveys only invite voluntary participation. We use this information to personalize your visit to our website, show you stuff we believe you'll find interesting, and present it in a way that suits your interests.

COOKIES

On some Website pages, we employ data collecting tools like "cookies" to track visitor behavior, track the success of our promotions, and advance trust and safety. Cookies are little files that are downloaded to your computer's hard drive and help us provide our services. Your personal information is not stored in cookies. We provide some features that can only be accessed by using a "cookie." Also, we employ cookies so that you have to input your password less frequently while logged in. Also, cookies might assist us in delivering content that is customized to your interests. The majority of cookies are "session cookies," which means that they are removed from your hard drive at the conclusion of a session. If your browser allows, you are always free to refuse or delete our cookies, albeit doing so may prevent you from using some services of the Website and force you to input your password more frequently when logged in. On some Internet pages, third parties may also use "cookies" or other similar technologies to store information about you. We have no control over how third parties use cookies. For marketing and analytical purposes, we employ third-party partner cookies from companies like Google Analytics. We can better understand how visitors utilize the site thanks to Google Analytics. Visit https://www.google.com/intl/en/policies/privacy/ to learn more about how Google uses your Personal Information. Here is a link where you can choose not to use Google Analytics: tools.google.com/dlpage/gaoptout

SHARING

To give you access to the services and goods they offer, such as the deferred payment alternatives, we may disclose your personal information internally across wegocart Group entities, our other corporate entities, and affiliates. Unless you specifically opt out, these organizations and their affiliates may market to you as a result of such sharing. We might give third parties access to personal data. It may be necessary for us to make this disclosure in order to give you access to the services and goods we offer, to meet our legal obligations, to enforce our user agreement, to carry out our marketing and advertising efforts, and to prevent, detect, mitigate, and look into fraudulent or illegal activities involving our services. If required to do so by law, or if we have a good-faith belief that disclosing the information is reasonably necessary to respond to subpoenas, court orders, or other legal process, we may disclose personal and sensitive personal information to government agencies or other authorized law enforcement agencies. In the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting, or other content violates the rights of a third party; or protect the rights, property, or personal safety of our users or the general public, we may disclose personal information to law enforcement offices, third party rights owners, or others. If we (or our assets) decide to merge with, be bought by, reorganize, amalgamate, or otherwise restructure our business, we and our affiliates may transfer or sell some or all of your personal information to that other business entity. In the event that such a transaction takes place, the other company (or the new combined entity) will be obligated to abide by this privacy policy with regard to your personal data.

OTHER WEBSITE LINKS

This website contains connections to other websites that may track your personal data. The linked websites' content and privacy policies are not under the control of wegocart.

SECURITY MEASURES

We work hard to keep your personal information secure. The truth is that no internet-based service is 100 percent safe. Despite our best efforts, we cannot ensure the security of your personal information transferred to our website; any transmission is done at your own risk. Once we obtain your information, we will endeavor to prevent unauthorized access by following tight protocols and utilizing security features. Nonetheless, by using the Website, users acknowledge the security risks associated with data transmission over the internet and the World Wide Web, which can never be totally guaranteed to be secure. As a result, there will always be some inherent dangers associated with using the Website. Users are in charge of protecting their account's login and password information.

ADVERTISEMENTS

When you visit our website, we could utilize third-party advertising businesses to show adverts. These businesses may use information about your visits to this website and other websites, but not your name, address, email address, or phone number, to deliver advertising for products and services you might find interesting.

INFORMATION ABOUT CHILD USAGE

Only those who are able to enter into a contract that is enforceable under the Indian Contract Act of 1872 are permitted to use our website. Children under the age of 18 are not subject to our knowing solicitations or collection of their personal information. You warrant that you have the right to share any personal information of minors with us and grant us permission to use that information in line with this Privacy Policy if you have done so.

DATA STORAGE

We store your personal data for no longer than is necessary to fulfill the purposes for which it was obtained or as mandated by any applicable laws. However, we reserve the right to keep your personal information if we are required by law to do so, if we must comply with any applicable statutory or regulatory retention requirements, if we believe it may be necessary to stop fraud or other abuse in the future, if it will help wegocart defend itself against legal claims or exercise its legal rights, or for any other lawful reason. We might keep your information on file in an anonymous form for future analysis and study.

CONSENT

You consent to the collection, use, storage, disclosure, and other processing of your information (including sensitive personal information) on the Website in accordance with this Privacy Policy by accessing our website or by supplying your informstateation. If you give us any personal information about other people, you warrant that you have their consent to do so and grant us permission to use that information in the ways described in this privacy statement. You grant us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties) permission to contact you via SMS, instant messaging apps, call, and/or email for the purposes outlined in this Privacy Policy when you submit personal information via the Website or any partner platforms or establishments. By writing to the addresses shown below, you have the option of revoking any consent you have already given. The subject line of your message should state "Withdrawal of consent for processing personal information." Before responding to such requests, we shall verify them. Please be aware, though, that revoking consent will not be effective in the past and will only be permitted under the conditions outlined in this privacy statement, any applicable terms of use, and legal requirements. We reserve the right to limit or refuse the supply of our services for which we think such information to be necessary in the event that you withdraw consent granted to us under this Privacy Policy.

ADAPTATIONS TO THIS PRIVACY STATEMENT

Please review our Privacy Policy frequently for updates. In order to reflect changes to our information practices, we may amend this privacy statement. When obliged to do so by applicable law, we will notify you of important changes by posting the date our Privacy Policy was last amended, posting a notice on our website, or sending you an email.

CONTACT US

By sending an email to srinivasaraop2022@gmail.com, you can contact our customer care team for assistance with any questions or grievances you may have regarding our products and services.

QUERIES

Please get in touch with us using the details shown above if you have any questions, concerns, or complaints about how your personal information is collected or used in accordance with this privacy statement.